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Data Recovery questionnaire

Calculate the final quote for the service

Estimate to Recover your Data

Service Request: Data to be recovered

Service Request: Pick-up address

To know the final quote of the service and to obtain up to 40 % discount, choose the option that most closely resembles your case of data loss.

1 Most important data to recover
2 Device Pick-up address

An accidental data deletion has occurred. Your device has been formatted or the Operating System has been re-installed. The device has been victim of a virus attack. The device has suffered a strong blow or a fall. The device does nothing at all and/or has suffered a peak voltage in the electrical network. The device tries to boot and/or emits anomalous sounds and/or is not recognized by the system.

Additionally, which of the following symptoms is applicable to the current situation on your device?

Before the failure occured, slowness was perceived in the process of reading and data recording. In some cases it is possible to access data. The device emits anomalous sounds. None of the above.

Could you confirm which?

Noise 1. The device emits a repetitive sound similar to a "clack, clack, clack".

Please listen to the sound of Noise 1

Noise 2. The device emits a metallic humming sound.

Please listen to the sound of Noise 2

Noise 3. On top of other potential sounds you can distinguish one similar to scratching on a metallic surface.

Please listen to the sound of Noise 3

None of the above.

Here is the estimate for the data recovery service configured with the information you provided us.

Price of the service

Discount Western Digital

Sub-total

External 2 TB 3.5" Hard Drive

Final price*

*VAT not included

The validity of the estimated invoice will depend on the veracity of the information you provided us.

Service details

Free pick up of your damaged hard disk at the address you have indicated us
Data recovery in a Laboratory equipped with a Clean room.
Needed be, spare parts included.
You will only have to pay if we recover your data.
If you have a VAT number, you will be exempted from paying the VAT.
Delivery of the recovered data at the address you indicate us.

« Back I want to proceed with the data recovery service »

CRITICAL DATA TO RECOVER

Please select the most relevant data to recover:

Digital ImagesVideosMusicArchives and Files (text documents, spreadsheets, presentations, pdf files, etc.)Accounting / Invoices (please detail below)Database (please detail below) Other. Please indicate type: *

Maximum 128 characters

If you know the path, folder or file extension, please indicate it below:

Maximum 512 characters

Why is this information important to us?

In all cases, we will attempt to recover 100 % of the data stored in the device. However, in specific cases the bad condition of the device or the complexity of the failure may prevent a total data recovery. In these situations, our technical experts will focus their efforts on recovering your critical information first and afterwards, if the condition of the device permits, they will proceed to recover the rest of the data.

Is the information encrypted?

Yes No

Which software did you use?

If necessary, during the recovery process, we may request from you the authorized user´s name and password.

Quote:

CORPORATION DATA
Fill out if it applies

Name
VAT

In order to avoid unnecessary taxing, please indicate a valid VAT number.

PERSONAL DATA

Title
Name
Surname
E-mail
Confirm e-mail
Phone

Pick-up address

Address Postal Code City/town Province/State/County Pickup date/ time schedule Country

I wish to receive my recovered data at a different location.

Delivery address

Address * Postal Code * City/town * Province/State/County * Country

Security code *

* I have read and accept the terms of privacy policy and data protection.

* I have read and accept the general terms and conditions .

support@recoverylabs.com
Data Protection
Terms of Service - Western Digital

Data recovery service for Western Digital hard drives by Recovery Labs